Refund policy

Returns are accepted on a case-by-case basis. To request a return, please contact us within 30 days of receiving your item at support@blackmagicholiday.shop. Your item must be in the same condition that you received it — unused, with tags, and in its original packaging. Please include your receipt or proof of purchase.

In most cases, approved returns will result in a store gift card being issued for the value of the item rather than a cash refund. We will evaluate each request individually and communicate the resolution directly with you.

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can make it right.

Weather and carrier delays: Once an order has shipped, we are unable to account for delays or damage caused by weather conditions or other circumstances outside of our control. We recommend inspecting your order upon arrival and contacting us promptly if there is an issue.

Non-returnable items: We do not accept returns on sale items or gift cards. Custom or personalized items are also non-returnable unless damaged or defective.

European Union: If your order is shipped into the European Union, you have the right to cancel or return within 14 days for any reason. Items must be unused, with tags, and in original packaging with proof of purchase.

To start a return, contact us at: support@blackmagicholiday.shop